Southend on Sea Borough Council Library

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A full library estate upgrade delivering cost-savings

 
 

A library service in need of digital payment systems

 
Southend Libraries wanted to upgrade their whole kiosk estate, with the key consideration of providing cost-effective and user-friendly card payment facilities. GWD won the contract based on our commitment to adoption of new technologies, not least out market-leading implementation of the LCF protocol.
 
 

Compliant, cost-effective solutions

 
Gwd identified an over-specification on the original tender, so engaging directly with the finance team at Southend, highlighted a more cost-effective solution that met all compliance requirements, including adherence to PCI regulations and P2PE Security. By applying our expertise and commitment to value for money services, we secured a cost saving of £700 per kiosk for the council.
 

User-friendly facilities for six libraries across the city of Southend-on-sea

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Southend on Sea

Learn about how the Discovery Station is designed to adapt as your library services and self-service technology evolves

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Attract Loop

Part of the Donation Station’s key visual design features, the Attract Loop are screensavers purposefully designed to run on a loop. Created by GWD with your input, they use visuals or photography, plus an emotive call to action, to catch the donors interest and lead them towards donation through interactive storytelling.

Custom Branding

The entire Donation Station is open to branding, from external display to on-screen logos, photography and your brand look and feel.

Our design support service can adapt visuals and graphics to suit your brand.

Wifi or 4G/5G Data SIM

Where you need it, the Donation Station can be supplied with Data or Wifi connectivity.

If using the device in a remote location or at an event, it’s worth considering the signal strength available – GWD can support you to ensure there’s a smooth running operation on the day.

Encourages Promotion​

The opportunity to engage further with donors, and start a longer lasting relationship that converts to membership or legacy funding is here too.

We’ve designed the user journey to allow for interactive storytelling, to capture interest and guide the donor towards this goal.

Safe & Secure

All data is transmitted with full encryption, so you can be sure that all individual donor data is safely used, in accordance with GDPR regulations.

Specific Purpose Donation

Giving choice on where the donor wants their money to be spent empowers them further. The Donation Station asks this question and gives charities freedom to present their causes and activites as separate campaigns.

Gift Aid Up Sell

An integrated Gift Aid function on all Donation Stations helps boost fundraising a further 25%. This tax relief can be claimed from HRMC from any donor that supplies their contact details and makes a declaration, as a UK tax payer. The Donation Station is designed to encourage and secure this additional fundraising income easily, through simple reports that can be downloaded and submitted to HMRC as part of a Gift Aid claim.