Introducing the new GWD Help Centre: Faster answers, better support
At GWD, we know that great fundraising tools are only part of the picture. What really matters is how supported you feel when using them. That’s why alongside our highly rated customer support team, we’ve launched a brand-new Help Centre knowledge base, designed to be your first port of call for answers.
Why did we built it?
Over the years, customers have told us how much they value our responsive team:
“I got a prompt reply answering my query. Also, you have a phone number! Keep it up!”
“My query was answered immediately and satisfactorily.”
“Bloody brilliant! Sorted my problem and gave me all the information I needed.”
This expert, human support remains at the heart of our offer. But sometimes you just need to solve a problem quickly and independently. That’s where the new Help Centre comes in, giving you fast guidance wherever and wherever you need it.
What’s inside?
The Help Centre is designed to help you find answers instantly, with:
Step-by-step articles on setting up and customising your Donation Station
Guidance on settlements, payments and Gift Aid
Troubleshooting for connectivity, power and hardware issues
Best practice tips to boost fundraising and engagement
Content is searchable, easy to navigate, and regularly updated with new questions from customers like you.
The best of both worlds
With GWD, you now get the best combination of self-serve and personal support:
Help Centre
Quick access to clear guidance, whenever you need it.
Support team
Available Monday to Friday 9am – 5pm by phone and email.
Extended cover
Out-of-hours support for customers on our upgraded service offer.
What’s next?
The Help Centre is just getting started. We’ll continue to expand it with technical guides and evidence-based insights based on your feedback and most-asked questions.
We’d love for you to explore the site and let us know how it helps. Every suggestion makes it more valuable for all our customers.
Who are GWD?
We help socially-minded organisations transition to digital systems, building stronger relationships through impactful products and services.
Our experience goes back two decades, with a foundation building and providing critical digital services and products for the financial services and retail industries.
With a long-proven ability to handle challenging projects and a team of trusted experts, we work hard to solve problems and deliver change that helps others.
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