Where innovation and accessibility meet

Self-service library kiosks built for future change

The Discovery Station by GWD is a digital self-service kiosk that improves the lending experience for both library users and its staff. It’s designed to suit varied user behaviours and is always easy to use.

Purposefully designed to be adapted and updated, rather require replacement when technology evolves.

This modular kiosk allows patrons to self-issue and return items, and pay any charges, and is built for future change. It helps libraries offer a sustainable lending service, making administration easier and giving library staff time for more meaningful tasks, making the experience both enjoyable and efficient.

Discovery Station by GWD

What is it?

The Discovery Station by GWD is a modular self-service kiosk system for libraries. Easy to use, this complete system allows patrons to self-issue and return items, and pay any charges. The Discovery Station is designed to be user friendly, for both patrons and library staff.

The Discovery Station by GWD

Why use it?

While some self-service systems feature technology with deliberately limited lifespans, this library system is designed to be long-lasting and upgradable in future.

It’s constructed robustly, made to be accessible for the widest variety of user needs, the Discovery Station is a system that’s entirely customisable.

How does it work?

Provided with remote access to update software and ensure smooth operation, GWD support runs through from specification to installation and maintenance.

Installed with RFID technology, biometric scanner, barcode and digital card readers, with a contactless and chip and pin payment device, it’s made to be an administrative support for the library team.

Constructed from tough materials and easy to secure to the floor, the Discovery Station design is ergonomically designed with accessibility at its heart.

Made to be easy for wheelchair users and with options for patrons with assisted needs, the kiosk experience is tested to work for many varied user needs, including languages, large-scale fonts and colour variations.

Features and Benefits

Multiple payment devices

Outstanding charges are easily & quickly cleared: libraries revenues maintained; customer accounts remain usable

Biometric scanner barcode & card reader

Outstanding charges are easily & quickly cleared: libraries revenues maintained; customer accounts remain usable

Accessible design features

Fully accessible design includes all users with varied assisted needs

Remote expert support service

Fast troubleshooting & device issues are resolved swiftly

Additional languages

User experience can be tailored to library patron needs and environment

Secured design with tough materials

Low risk of damage and meets health and safety requirements

What about support?

Expert project management from GWD means the Discovery Station fits alongside existing IT structures, and is easily configured to a location. Delivered in conjunction with training and self-learning tools,
it makes an immediate impact on the library environment.

The system is fully GDPR compliant, uses encryption and secure IT measures to handle data safely.
More information on our privacy policy here.

Slim

Our wall-mounted “Slim” Donation Station is the perfect option when space is at a premium.

The Slim’s clean lines and minimalist profile make it a popular choice for listed buildings and galleries wishing to install a contactless donation device without altering the aesthetic.

Key Features

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Midi

The counter-top “Midi” Donation Station is the most flexible of our range and is suitable for installation in a variety of places. It’s securely fastened, but with key access and tools can be easily moved to a new location.

Possibilities for customisation include a freestanding podium and a hand strap for mobile use, enabling contactless fundraising on the move, such as during events.

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The Discovery Station by GWD

Maxi

The floor-standing “Maxi” Donation Station gives the best possible visibility for your fundraising campaigns. The solid steel podium provides a perfect platform for broadcasting your message far and wide, and can be securely fastened to any surface.

The floor standing Donation Station by GWD is our best performing unit.

Key Features

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Where can I find more info?

Case Study

Gift Aid: a guide

Gift Aid: a user guide  Who is this for?  We’ve written this for anyone tasked with handling donations

What People Say

Frequently Asked Questions

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Contact Us

Conversation Starter

Converting an initial donation into a meaningful relationship is also part of the Donation Station experience. Key prompts for information gathering allow you to capture data from donors that can be used to continue the conversation into the future.

Attract Loop

Part of the Donation Station’s key visual design features, the Attract Loop are screensavers purposefully designed to run on a loop. Created by GWD with your input, they use visuals or photography, plus an emotive call to action, to catch the donors interest and lead them towards donation through interactive storytelling.

Custom Branding

The entire Donation Station is open to branding, from external display to on-screen logos, photography and your brand look and feel.

Our design support service can adapt visuals and graphics to suit your brand.

Wifi or 4G/5G Data SIM

Where you need it, the Donation Station can be supplied with Data or Wifi connectivity.

If using the device in a remote location or at an event, it’s worth considering the signal strength available – GWD can support you to ensure there’s a smooth running operation on the day.

Encourages Promotion​

The opportunity to engage further with donors, and start a longer lasting relationship that converts to membership or legacy funding is here too.

We’ve designed the user journey to allow for interactive storytelling, to capture interest and guide the donor towards this goal.

Safe & Secure

All data is transmitted with full encryption, so you can be sure that all individual donor data is safely used, in accordance with GDPR regulations.

Specific Purpose Donation

Giving choice on where the donor wants their money to be spent empowers them further. The Donation Station asks this question and gives charities freedom to present their causes and activites as separate campaigns.

Gift Aid Up Sell

An integrated Gift Aid function on all Donation Stations helps boost fundraising a further 25%. This tax relief can be claimed from HRMC from any donor that supplies their contact details and makes a declaration, as a UK tax payer. The Donation Station is designed to encourage and secure this additional fundraising income easily, through simple reports that can be downloaded and submitted to HMRC as part of a Gift Aid claim.