The kiosks are being used to reduce queue times and order errors while increasing revenue through upselling. These kiosks incorporate state-of-the-art contactless payment devices to streamline operations
It found that customers of all ages are interested in using self-service technology. This interest extends to innovations like contactless fundraising, appealing across various age groups, with the highest being the 25-34 age group, with almost 70% of customers stating they would visit more if self-service ordering was offered. Enthusiasm was also shown in the over 65 category, where just over 33% indicated their interest in the technology.
Find the full report here.
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