Create A Better Visitor Experience in the Heritage Sector

Three boys interacting with a touch screen

The Heritage sector in the UK is arguably one of our nation's best assets, helping contribute billions of pounds linked to tourism, jobs and GDP. But since emerging from pandemic times, there's a dual pressure to attract both donors and apply for funding.
So how can individual locations and organisations stand out from the crowd, and claw back some of that lost time and donations?

Out of bad, comes good

However, there are some positives to be gained. One such being the public acknowledgment of how crucial the arts are to society. Over the last 3 years, we have seen strong and continued support of the heritage sector, showing the public still care and want to help. 

It is therefore up to these organisations to get creative with their content, reach out to new and existing supporters, and build meaningful donor relationships through innovation. 

Heritage & Digital - what are the barriers?

Digital transformation is a relatively new concept, which has only accelerated since the pandemic. There is a hesitancy to update processes with digital tools available. Something we have seen in other charitable industries, where budgets are stretched, resources are limited and demand is increasing. 

Potential barriers could include: 

  • Digital immaturity: there is a lack of digital skills training within the team. 
  • Too Expensive: the organisation has no budget and/or lacks funding in order to buy and implement these digital tools.
  • No buy-in: stakeholders or senior team members don’t see ‘digital’ as the right fit for heritage organisations.
  • Alienating stakeholders: there is a fear of leaving older or less digitally literate demographics behind in the process.

The heritage sector is not alone in its fear of the digital unknown. However, it is worth noting that as an industry, it is one of the most innovative and resilient when it comes to facing new challenges. 

What are the benefits of digital?

1. Building an online presence

Using your website, along with social media and marketing comms to reach a larger audience, will boost both awareness and engagement, opening you up to a whole new supporter pool. 

Your organisation can then build an online network of supporters, collaborators, fellow industry members etc. This not only gives you access to a new audience, but a community who can then share resources and support each other through challenging times. 

It also gives you an idea of what others in your industry are up to.  You could collaborate with the other organisations or take part in national festivals or sector specific eves.

2. Inclusive donation options

Using your website, along with social media and marketing comms to reach a larger audience, will boost both awareness and engagement, opening you up to a whole new supporter pool. 

Your organisation can then build an online network of supporters, collaborators, fellow industry members etc. This not only gives you access to a new audience, but a community who can then share resources and support each other through challenging times. 

It also gives you an idea of what others in your industry are up to.  You could collaborate with the other organisations or take part in national festivals or sector specific eves.

Slim Donation Station with Attract Loop

3. Implementing data capture

As more organisations start to use technology as a way to record key visitor data, we are seeing the true value this data can have. 

 What can data be used for? 

  • Future marketing communications such as newsletters 
  • Increasing donations through direct debit signups 
  • Gaining insight from donor behaviour  
  • Providing donation updates  
  • Showing your gratitude  

Digital tools like our Donation Station’s ‘Conversation Starter’ help to quickly and seamlessly capture visitor data, without any security risks.

4. Experimenting with immersive design

It has been exciting to see how Museums and Galleries are using technology to enhance the visitor experience. 

Whether its virtual tours, online exhibitions or interactive displays, there is a world of possibility when it comes to innovation in the Heritage Sector.

Book a demo

Ask us for a demo of our Donation Station, or tell us what you want to achieve with your fundraising. We love to talk Gift Aid!

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Using questions to encourage marketing signups

Who are GWD?

We help socially-minded organisations transition to digital systems, building stronger relationships through impactful products and services.

Our experience goes back two decades, with a foundation building and providing critical digital services and products for the financial services and retail industries.

With a long-proven ability to handle challenging projects and a team of trusted experts, we work hard to solve problems and deliver change that helps others.

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Attract Loop

Part of the Donation Station’s key visual design features, the Attract Loop are screensavers purposefully designed to run on a loop. Created by GWD with your input, they use visuals or photography, plus an emotive call to action, to catch the donors interest and lead them towards donation through interactive storytelling.

Customisation

The entire Donation Station is open to branding, from external display to on-screen logos, photography and your brand look and feel.

Our design support service can adapt visuals and graphics to suit your brand.

Wifi or 4G/5G Data SIM

Where you need it, the Donation Station can be supplied with Data or Wifi connectivity.

If using the device in a remote location or at an event, it’s worth considering the signal strength available – GWD can support you to ensure there’s a smooth running operation on the day.

Safe & Secure

All data is transmitted with full encryption, so you can be sure that all individual donor data is safely used, in accordance with GDPR regulations.

Choice of Donations

Giving choice on where the donor wants their money to be spent empowers them further. The Donation Station asks this question and gives charities freedom to present their causes and activities as separate campaigns.

Gift Aid Up Sell

An integrated Gift Aid function on all Donation Stations helps boost fundraising a further 25%. This tax relief can be claimed from HRMC from any donor that supplies their contact details and makes a declaration, as a UK tax payer. The Donation Station is designed to encourage and secure this additional fundraising income easily, through simple reports that can be downloaded and submitted to HMRC as part of a Gift Aid claim.