Modular self-service library lending devices for a future-focused public service

Recently installed at multiple sites across East Sussex, the Discovery Station was chosen through a competitive tender process to fulfil this local authority’s need to deliver a future-facing libraries service in the form of a self service library kiosk.

Equipped to meet changing user needs, and delivered with training aimed at empowering library staff to manage the ongoing running and basic maintenance of the system, the Discovery Station kiosks are designed to increase patron use through a simple and intuitive user interface, for issue and return of items and account management.

Additional Reading: Learn more about contactless fundraising.

self service discovery stations
discovery station in situ

The Discovery Station by GWD is a custom-built solution with circular economy design principles, made to last longer than a typical lending kiosk contract, upgradable and updateable as services grow and change, without the need for costly and environmentally wasteful replacement at contract end.

Here’s what Steve Henson, Principal Library Officer at East Sussex County Council Libraries, had to say about our work:

"I just wanted to say a massive thank you for the successful installation of the kiosks and how well you worked with the teams on site and Marina. The staff feedback has been really positive and this is in large part to how well the installations went and the efforts by yourself to support the customers. I was also able to leave you to it with full confidence that it was under control which had a big impact on my work loads the last two weeks. Everyone is glad to be working with you and the team and look forward to making the most out of the kiosks. Thanks again."

— Steve Henson, Principal Library Officer

Who are GWD?

We help socially-minded organisations transition to digital systems, building stronger relationships through impactful products and services.

Our experience goes back two decades, with a foundation building and providing critical digital services and products for the financial services and retail industries.

With a long-proven ability to handle challenging projects and a team of trusted experts, we work hard to solve problems and deliver change that helps others.

Donation Station Lite

Discover our latest range of contactless products

The Lite range features two of our most accessible products; the Pocket and the Express.

Built with simplicity in mind, these small-scale, portable devices are ideal for collecting donations on the go. 

Attract Loop

Part of the Donation Station’s key visual design features, the Attract Loop are screensavers purposefully designed to run on a loop. Created by GWD with your input, they use visuals or photography, plus an emotive call to action, to catch the donors interest and lead them towards donation through interactive storytelling.

Customisation

The entire Donation Station is open to branding, from external display to on-screen logos, photography and your brand look and feel.

Our design support service can adapt visuals and graphics to suit your brand.

Wifi or 4G/5G Data SIM

Where you need it, the Donation Station can be supplied with Data or Wifi connectivity.

If using the device in a remote location or at an event, it’s worth considering the signal strength available – GWD can support you to ensure there’s a smooth running operation on the day.

Safe & Secure

All data is transmitted with full encryption, so you can be sure that all individual donor data is safely used, in accordance with GDPR regulations.

Choice of Donations

Giving choice on where the donor wants their money to be spent empowers them further. The Donation Station asks this question and gives charities freedom to present their causes and activities as separate campaigns.

Gift Aid Up Sell

An integrated Gift Aid function on all Donation Stations helps boost fundraising a further 25%. This tax relief can be claimed from HRMC from any donor that supplies their contact details and makes a declaration, as a UK tax payer. The Donation Station is designed to encourage and secure this additional fundraising income easily, through simple reports that can be downloaded and submitted to HMRC as part of a Gift Aid claim.