How safe is the payment data in a Donation Station?

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How does the Donation Station handle data security?

When it comes to the Donation Station, we’re often asked: What happens to the payment data and how is it secure?

Security and compliance are critical for GWD

The Donation Station’s performance is secure by design, reflecting our sustainability values to develop products that offer the best technology in the industry. Learn more about how our technology supports various charity fundraising sectors.

This can be explained by a few important facts about our use of payments technology:

We prevent access to data

GWD doesn’t handle your sensitive data, either on servers or on the device, other than the Gift Aid declaration information that is supplied via password-protected download on your customer portal.

Data is encrypted by the payment terminal

The card payment terminal that sits inside the Donation Station (or externally for a Chip and PIN version) is separate to the donation journey on-screen. When someone makes a donation, the card terminal encrypts the card details, as it processes the payment, and once approved by the payment processor, data is re-encrypted on its confirmation back to the device. Discover more about the technology behind our contactless payment devices.

The payment terminal is PCI compliant

PCI compliance means that you can be confident that the payments made through the Donation Station are secure, because they meet the global security standards of the Payment Card Industry (PCI) to protect users against identity theft.

Additionally, the payment process is PA-DSS certified, meaning it meets the requirements of the Payment Application Data Security Standard (PA-DSS), ensuring the Donation Station doesn’t store data such as the security PIN, or CVV number, during transmission of cardholder data during authorisation or settlement.

Further questions?

We know each organisation will have their own security requirements and compliance queries to follow, so let us know what you need from us.

Who are GWD?

We help socially-minded organisations transition to digital systems, building stronger relationships through impactful products and services.

Our experience goes back two decades, with a foundation building and providing critical digital services and products for the financial services and retail industries.

With a long-proven ability to handle challenging projects and a team of trusted experts, we work hard to solve problems and deliver change that helps others.

Attract Loop

Part of the Donation Station’s key visual design features, the Attract Loop are screensavers purposefully designed to run on a loop. Created by GWD with your input, they use visuals or photography, plus an emotive call to action, to catch the donors interest and lead them towards donation through interactive storytelling.

Customisation

The entire Donation Station is open to branding, from external display to on-screen logos, photography and your brand look and feel.

Our design support service can adapt visuals and graphics to suit your brand.

Wifi or 4G/5G Data SIM

Where you need it, the Donation Station can be supplied with Data or Wifi connectivity.

If using the device in a remote location or at an event, it’s worth considering the signal strength available – GWD can support you to ensure there’s a smooth running operation on the day.

Safe & Secure

All data is transmitted with full encryption, so you can be sure that all individual donor data is safely used, in accordance with GDPR regulations.

Choice of Donations

Giving choice on where the donor wants their money to be spent empowers them further. The Donation Station asks this question and gives charities freedom to present their causes and activities as separate campaigns.

Gift Aid Up Sell

An integrated Gift Aid function on all Donation Stations helps boost fundraising a further 25%. This tax relief can be claimed from HRMC from any donor that supplies their contact details and makes a declaration, as a UK tax payer. The Donation Station is designed to encourage and secure this additional fundraising income easily, through simple reports that can be downloaded and submitted to HMRC as part of a Gift Aid claim.